Every call answered, even at seven on a Sunday evening.
An AI receptionist that answers your phone in your name. It books and moves appointments, answers the questions you get twenty times a day, and puts anything urgent or tricky straight through to a person.
The front desk, without the queue.
A missed call is usually a missed booking: many callers who reach voicemail simply ring the next number on the list. The receptionist picks up every time, as many calls at once as you get.
Answers straight away
Out of hours, at lunch, and when every line is busy. As many callers at once as ring, none of them on hold.
Books, moves and cancels appointments
Into your real diary through your booking system, with a confirmation text to the caller. No double-booking, no call-back list.
Answers the routine questions
Prices, opening hours, parking, what to bring, how long it takes. From answers you have approved, never made up.
Takes a proper message
Name, number, reason and how urgent, sent to the right person by email or into your system. Not a garbled voicemail.
Puts people through
When the caller asks for a person, when something sounds urgent, or when it is unsure. Your team gets a summary before they pick up.
Follows up by text or WhatsApp
Confirmations, reminders, forms to fill in before the visit, and a link to rebook. Two-way WhatsApp.
Anywhere a missed call is a lost customer.
Dental, physio and private clinics
New patient enquiries, bookings and changes, day and night. Anything clinical goes to a person, never to the AI.
Law firms
New enquiries captured and qualified out of hours, with the details ready for a fee earner in the morning. Joined to Proclaim if you use it.
Service businesses
Quotes, call-outs and bookings for firms whose phones ring while everyone is out on a job.
A receptionist, not a doctor or a lawyer.
It answers only from the information you approve, and says when it does not know. It never gives clinical, legal or financial advice. Callers who describe an emergency are told to call 999, and your team is alerted straight away. Every call is transcribed and summarised, so you can read exactly what was said and correct any answer for next time. How we use AI.
Your number, your answers, your diary.
Your number forwards
Keep the number you have. Send it every call, only out of hours, or only the calls nobody picks up.
We load your practice
Services, prices, hours, staff, your rules for what goes to a person, and the connection to your booking system.
Test calls, then live
Your team rings it until they are happy with every answer. After that, a regular look at the transcripts keeps it sharp.
What people ask first.
Will callers know they are talking to AI?
Yes. It introduces itself as your AI assistant at the start of the call. Callers can ask for a person at any point, and it puts them through or takes a message.
Can we keep our existing phone number?
Yes. Your number forwards to the receptionist: every call, only out of hours, or only when your lines are busy or nobody picks up. You choose, and you can change it.
Which booking systems does it work with?
Any that we can connect to through an API, so appointments are booked and moved in your real diary. If yours has no way in, the receptionist sends the booking request to your team to confirm, with everything they need already filled in.
What happens when it does not know the answer?
It says so, then takes a proper message or transfers the call. It answers only from the information you have approved, so it never guesses a price, a diagnosis or a date.
Where are recordings and transcripts kept?
In storage kept separate for your business, with access limited to the people you choose. Before you sign we set out where each part of a call is processed and stored, and how long it is kept.
Stop losing the calls you never hear about.
Tell us how your phones work today. We will show you what the receptionist would do with them.
0800 246 1101 · hello@prolink.io